Removal Company Wandsworth Terms and Conditions

These Terms and Conditions set out the basis on which our removal company provides domestic and commercial moving, packing, storage and related services within Wandsworth and surrounding areas. By confirming a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means the removal company providing the services.

1.2 "Customer" means the person, firm or organisation purchasing the services from the Company.

1.3 "Services" means any removal, packing, unpacking, loading, unloading, storage, waste removal or associated services provided by the Company.

1.4 "Goods" means any personal effects, furniture, equipment or other items transported, handled or stored by the Company on behalf of the Customer.

1.5 "Contract" means the agreement between the Customer and the Company for the supply of services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Scope of Services

2.1 The Company offers domestic and commercial removal services, including local moves within Wandsworth and the wider London and UK area, subject to agreement.

2.2 Additional services may include packing and unpacking, dismantling and reassembly of basic furniture items, provision of packing materials, storage, and removal of certain types of waste, where agreed in advance.

2.3 The exact scope of services, including the number of staff, size of vehicle(s), estimated duration, and any additional charges, will be set out in the quotation and booking confirmation. Only services expressly stated in the Contract are included.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until the Customer has accepted the quotation and the Company has issued a booking confirmation.

3.2 Quotations may be provided following an online enquiry, telephone discussion, written request, video survey or on-site survey, as appropriate. The Customer must provide accurate and complete information about the properties involved, access, parking and the Goods to be moved.

3.3 The quotation is based on the information supplied by the Customer. If the information is incomplete or inaccurate, or if the scope of work changes, the Company reserves the right to adjust the price and any timescales accordingly.

3.4 Quotations are valid for the period stated in the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue, unless withdrawn earlier by the Company.

3.5 A booking is confirmed when the Customer accepts the quotation in the manner specified by the Company and, where required, pays any deposit. By confirming a booking, the Customer acknowledges that they have read, understood and accepted these Terms and Conditions.

4. Customer Responsibilities

4.1 The Customer is responsible for obtaining and ensuring adequate access at both collection and delivery addresses, including lifts, loading bays and stairways, and for arranging any necessary permissions or permits for parking or access.

4.2 The Customer must advise the Company in advance of any access restrictions, time limitations, parking limitations, or other factors that may affect the services.

4.3 The Customer warrants that they are the owner of the Goods or are authorised by the owner to enter into the Contract in relation to the Goods.

4.4 The Customer is responsible for adequately preparing the premises and Goods for the move, unless packing services have been purchased. This includes securing loose items, disconnecting and reconnecting appliances (unless otherwise agreed), and ensuring that all Goods to be moved are ready at the agreed time.

4.5 The Customer must not pack or present for removal any items that are hazardous, illegal, or otherwise prohibited, including but not limited to explosives, flammable liquids or gases, corrosive substances, perishable goods, live animals, plants, or any items that may pose a risk to people or property.

5. Payments and Charges

5.1 The price for the services will be as set out in the quotation and booking confirmation, subject to any adjustments in accordance with these Terms and Conditions.

5.2 The Company may require a deposit at the time of booking. The amount and due date of any deposit will be communicated to the Customer with the quotation or at the time of booking.

5.3 Unless otherwise agreed in writing, any balance of the price is payable on or before the day of the move, and in any event before the completion of unloading at the destination address.

5.4 Payment methods accepted will be specified by the Company and may include card payments or bank transfer. Cash payments may be accepted by prior arrangement only.

5.5 If payment is not made when due, the Company reserves the right to suspend or cancel the services, to retain Goods in its possession until payment is received in full, and to charge interest on overdue amounts at the statutory rate applicable under UK law.

5.6 Additional charges may apply for waiting time caused by delays outside the Company’s control, additional items not previously declared, extended distances, extra journeys, changes in collection or delivery addresses, or services that differ materially from those stated in the quotation.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving written or verbal notice to the Company. Any cancellation or amendment is subject to the terms set out in this section.

6.2 If the Customer cancels the booking more than 7 days before the scheduled service date, any deposit may be refunded at the Company’s discretion, less any reasonable administrative costs incurred.

6.3 If the Customer cancels the booking 7 days or fewer before the scheduled service date, the Company may retain all or part of the deposit and may charge a cancellation fee of up to 50 percent of the quoted price to reflect the loss of reserved time and resources.

6.4 If the Customer cancels on the day of the move or the Company is unable to carry out the services because the Customer has failed to provide access or comply with these Terms and Conditions, the Company may charge up to 100 percent of the quoted price.

6.5 Any request by the Customer to change the date, time, scope or destination of the services is subject to availability and may result in changes to the quoted price. The Company is under no obligation to accommodate such changes but will make reasonable efforts to do so.

7. Conduct of the Move

7.1 The Company will use reasonable care and skill in providing the services and will take reasonable steps to protect the Customer’s Goods and property.

7.2 The Company’s staff will load, transport and unload the Goods as agreed. The Customer or their authorised representative should be present during loading and unloading to provide instructions and sign any relevant documentation.

7.3 The Customer is responsible for checking that all Goods have been loaded before departure and unloaded at the destination. The Company accepts no responsibility for items left behind or taken in error unless due to the Company’s negligence.

7.4 The Company reserves the right to refuse to move any item that, in its reasonable opinion, is unsafe, excessively heavy, fragile, dirty, infested, or likely to cause damage or injury.

8. Liability and Limitations

8.1 The Company will be liable for loss of or damage to Goods that is caused by its negligence or breach of Contract, subject to the limitations set out in this section.

8.2 The Company’s liability for loss or damage to Goods, whether in contract, tort or otherwise, is limited to a reasonable cost of repair or replacement, taking into account depreciation, and may be capped per item or per job as specified in the quotation or any separate insurance terms.

8.3 The Company will not be liable for:

a) Loss or damage arising from the Customer’s failure to adequately pack or protect Goods, where the Company has not been contracted to provide packing services.

b) Loss or damage to items that are inherently fragile or have a high value relative to their size, such as antiques, artwork, jewellery, cash, documents, or electronic equipment, unless specifically declared and accepted in writing by the Company in advance.

c) Loss or damage arising from normal wear and tear, atmospheric or climatic changes, moth, vermin, or other infestation.

d) Loss, damage or delay caused by circumstances beyond the Company’s reasonable control, including but not limited to traffic congestion, road closures, accidents, extreme weather, strikes or other industrial disputes.

e) Indirect or consequential losses, including loss of profits, loss of business, or loss of opportunity.

8.4 The Customer is advised to take out appropriate insurance for Goods in transit or storage, whether through the Company’s recommended cover (if offered) or through their own insurer.

8.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.

9. Claims and Complaints

9.1 Any visible loss or damage to Goods or property must be reported to the Company’s staff as soon as reasonably possible, preferably before they leave the delivery address.

9.2 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of the completion of the services. The notification should include details of the alleged loss or damage and supporting evidence where available.

9.3 The Company will investigate any claim and may request further information or evidence from the Customer. The Customer must cooperate with the Company in good faith to resolve the matter.

9.4 The Company will consider each claim on its merits and, where liability is accepted, will offer an appropriate remedy, which may include repair, replacement or compensation, subject to the limitations in section 8.

10. Waste and Environmental Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. Certain items cannot be taken as part of the standard removal service and may require specialist disposal.

10.2 The Company may offer, by prior arrangement, removal of certain household or office waste, furniture or unwanted items, subject to applicable legislation and any necessary licences.

10.3 The Customer must inform the Company in advance of any items intended for disposal or recycling so that appropriate arrangements can be made and any additional charges agreed.

10.4 The Company will not transport or dispose of hazardous or controlled waste, including chemicals, asbestos, clinical waste, gas cylinders, or any items classified as dangerous under UK law.

10.5 Where the Company agrees to remove waste on behalf of the Customer, legal responsibility for proper disposal will pass to the Company once the waste has been collected, provided the Customer has accurately described the nature of the items. The Customer may remain liable if they have misrepresented or concealed the nature of the waste.

11. Parking, Fines and Permissions

11.1 The Customer is responsible for arranging any necessary parking permissions, permits or suspensions to allow the Company’s vehicles to park close to the property.

11.2 If suitable parking is not made available and this causes delays or additional walking distance, the Company may charge for extra time or labour.

11.3 Any parking fines or penalties incurred as a direct result of the Customer’s failure to arrange appropriate parking or provide accurate information may be charged to the Customer.

12. Storage Services

12.1 Where storage is provided, Goods will be stored in a secure facility, either owned by the Company or by an approved third-party provider.

12.2 Storage charges will be specified in the quotation or storage agreement and are payable in advance at the intervals stated.

12.3 The Customer must maintain up-to-date contact and billing details with the Company while Goods are in storage.

12.4 If storage charges remain unpaid, the Company reserves the right, after giving reasonable notice, to withhold delivery of the Goods and to enforce a lien over them. In extreme cases, and following due process, the Company may sell or dispose of Goods to recover unpaid charges.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data of the Customer for the purposes of providing the services, administering the Contract, taking payment, and handling enquiries or complaints.

13.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary for the provision of the services, for legal or regulatory reasons, or with the Customer’s consent.

14. Termination

14.1 The Company may terminate the Contract with immediate effect if the Customer materially breaches these Terms and Conditions, fails to pay sums due, or behaves in an abusive, threatening or unsafe manner towards the Company’s staff.

14.2 On termination, the Customer will be liable to pay for all services performed up to the date of termination and any reasonable costs incurred as a result.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the provision of the services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

16.2 The failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

16.3 The Contract is between the Company and the Customer. No person other than a party to the Contract shall have any rights to enforce any of its terms.

16.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will not affect existing Contracts already in place at the time of the change.

16.5 The Customer should retain a copy of these Terms and Conditions for future reference. Continued use of the Company’s services after notification of any changes will constitute acceptance of the updated Terms and Conditions where applicable.